privacy policy

Last Updated: May 1, 2026

This Privacy Policy applies to all personal data collected through the website www. sinowisechina .com (the “Site”) and all educational study tour, cultural exchange, and educational travel services provided by Sinowise Discovery (“we”, “us”, “our”). This policy explains how we collect, use, store, protect, and disclose your personal information and the personal information of minor participants when you register, inquire, or book our programs.
By accessing our website, submitting an inquiry, completing program registration, or using our services, you (the “user”, “parent”, “legal guardian”) fully consent to the data practices described in this Privacy Policy.

1. Information We Collect

We only collect information necessary for the operation, organization, and safety of our study tour and educational travel programs, including:
  • Personal identification information: Full name, gender, date of birth, nationality, passport/ID information, student ID, and occupation for both participants and guardians.
  • Contact information: Email address, phone number, residential address, and emergency contact details.
  • Health and safety information: Medical history, allergies, physical conditions, dietary restrictions, medication usage, and special care requirements for program safety management.
  • Billing and transaction information: Payment records, invoice information, and booking confirmation details (we do not store complete credit card data).
  • Site usage data: IP address, browser type, access time, page browsing records, and device information for website security and service optimization.
  • Program-related content: Participant application materials, interview records, program feedback, photos and videos taken during official program activities (for program archives and official display).

2. How We Use Your Information

All collected data is used exclusively for legitimate service purposes and will never be used for unauthorized commercial purposes. We use your information to:
  • Verify user identity and complete program registration, admission review, and booking confirmation;
  • Arrange study tour itineraries, accommodation, transportation, catering, tutors, and activity resources;
  • Ensure participant safety, handle emergency situations, and provide on-site support during programs;
  • Process payments, issue invoices, and manage order follow-up and after-sales services;
  • Send program notices, itinerary updates, safety reminders, and service notifications;
  • Optimize website functions and program services, improve user experience;
  • Comply with legal obligations, regulatory requirements, and dispute resolution needs.

3. Data Sharing & Disclosure

We will not sell, rent, or trade your personal data to any third parties for commercial marketing purposes without your explicit written consent. We may only disclose necessary information to qualified third-party service providers for the normal operation of the program, including:
  • Accommodation providers, transportation service providers, and activity venue institutions;
  • Insurance companies for travel accident insurance application and claim processing;
  • Official institutions, schools, and cooperative organizations required for program execution;
  • Legal and regulatory authorities when required by law, court order, or government regulation.
All third-party partners are required to sign confidentiality agreements and strictly comply with data protection rules.

4. Data Storage & Security

We adopt industry-standard technical and management measures to protect your personal data from unauthorized access, disclosure, tampering, loss, and misuse. User data is stored on secure servers with encryption protection.
We retain personal data only for the period necessary to fulfill service purposes and legal requirements: program data will be retained for 5 years after program completion for after-sales inquiry, dispute verification, and archival purposes. After the retention period, we will securely delete or anonymize the data.

5. Minor Data Protection

Our services mainly involve minor student participants. All minor personal information must be submitted and authorized by parents or legal guardians. By submitting minor information, you confirm that you have legal guardianship authority and fully agree to the collection and use of the minor’s data for study tour service and safety management.
We will strictly protect minors’ privacy, prohibit unauthorized dissemination of minor personal information, and only use minor data for program safety and service guarantee.

6. User Rights

You have the right to access, review, correct, and update your personal information and minor participant data. You may also submit a request for data deletion within the scope permitted by law.
If you have any data-related requests or complaints, please contact us via our official email: [email protected]. We will respond and process your request within 15 working days.

7. Cookie Policy

Our website uses cookies to optimize browsing experience, record user access preferences, and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may affect partial website function access.

8. Policy Updates

We reserve the right to update this Privacy Policy irregularly to adapt to service adjustments and legal changes. The updated policy will be posted on this page with the latest update date. Your continued use of the website and services constitutes acceptance of the updated policy.

9. Contact Information

Privacy-related inquiries: [email protected]