Privacy Policy
privacy policy
Last Updated: May 1, 2026
This Privacy Policy applies to all personal data collected through the website www.sinowisechina.com (the "Site") and all business study tours, educational exchange programs, event planning services, executive living support services, and related offerings provided by Sinowise Discovery ("we", "us", "our"). This policy explains how we collect, use, store, protect, and disclose your personal information and the information of participants you represent when you register, inquire, or book our services.
By accessing our website, submitting an inquiry, completing service registration, or using our services, you (the "user", "client", "parent", or "legal guardian") fully consent to the data practices described in this Privacy Policy.
1. Information We Collect
We only collect information necessary for the operation, organization, and safety of our services (including but not limited to business study tours, educational exchanges, corporate events, executive living support, and related programs), including:
Identity and contact information: Full name, gender, date of birth, nationality, passport/ID information, company/school name, job title/position (if applicable), and contact details (email, phone, address) for both participants and accompanying representatives or guardians.
Service-specific information: Depending on your booked service, we may collect visit objectives, itinerary preferences, accommodation and dietary requirements, special assistance needs, and participation records to fulfill your program or event requests.
Health and safety information (where applicable): Medical history, allergies, physical conditions, dietary restrictions, medication usage, and special care requirements for program safety management.
Billing and transaction information: Payment records, invoice information, and booking confirmation details (we do not store complete credit card data).
Site usage data: IP address, browser type, access time, page browsing records, and device information for website security and service optimization.
Program-related content: Participant application materials, program feedback, photos and videos taken during official program activities (for program archives and official display).
2. How We Use Your Information
All collected data is used exclusively for legitimate service purposes and will never be used for unauthorized commercial purposes. We use your information to:
Verify user identity and complete service registration, admission review (where applicable), and booking confirmation;
Arrange itineraries, accommodation, transportation, catering, event resources, and on-site support;
Ensure participant safety, handle emergency situations, and provide on-site support during programs or events;
Process payments, issue invoices, and manage order follow-up and after-sales services;
Send service notices, itinerary updates, safety reminders, and other service-related communications;
Optimize website functions and program services, improve user experience;
Comply with legal obligations, regulatory requirements, and dispute resolution needs.
3. Data Sharing & Disclosure
We will not sell, rent, or trade your personal data to any third parties for commercial marketing purposes without your explicit written consent. We may only disclose necessary information to qualified third-party service providers for the normal operation of the program, including:
Accommodation providers, transportation service providers, event venue and activity partners;
Insurance companies for travel accident insurance application and claim processing;
Official institutions, partner schools, corporate partners, and organizations required for program execution;
Legal and regulatory authorities when required by law, court order, or government regulation.
All third-party partners are required to sign confidentiality agreements and strictly comply with data protection rules.
4. Data Storage & Security
We adopt industry-standard technical and management measures to protect your personal data from unauthorized access, disclosure, tampering, loss, and misuse. User data is stored on secure servers with encryption protection.
We retain personal data only for the period necessary to fulfill service purposes and legal requirements: service-related data will be retained for 5 years after program completion for after-sales inquiry, dispute verification, and archival purposes. After the retention period, we will securely delete or anonymize the data.
5. Minor Data Protection
When our services involve minor participants, all personal information of minors must be submitted and authorized by a parent or legal guardian. By submitting minor information, you confirm that you have legal guardianship authority and fully agree to the collection and use of the minor's data for the relevant service, safety management, and program guarantee.
We strictly protect minors' privacy, prohibit unauthorized dissemination of minors' personal information, and use minors' data only for service delivery and safety purposes.
6. User Rights
You have the right to access, review, correct, and update your personal information and, where applicable, the data of minor participants you represent. You may also submit a request for data deletion within the scope permitted by law.
If you have any data-related requests or complaints, please contact us via our official email: hello@sinowisechina.com. We will respond and process your request within 15 working days.